The Problem
A business of ten people ends up running five systems. A CRM, something to track the work, something for tickets, a grants search somebody does in a browser, and a consultant hired each July to write the R&D claim.
Each was a reasonable purchase. Together they cost more than the salary of the person managing them, and they produce a specific failure on top of the bill: the same fact is written down five times, and no two of the copies agree. The customer’s name is spelled three ways. The hours in the payroll export do not tie to the hours on the job. And the questions that ought to be trivial — which completed work has not been invoiced, which of these hours were experimental, which crew are certified for Tuesday — turn out to be projects.
The end of that road is the annual ritual: a consultant is hired in July to reconstruct, from memory and spreadsheets, what happened the previous September, so that a claim can be made or an audit passed.
The Approach
ExaBusiness is seventeen modules over one database — CRM, R&D tax, support, grants and projects at the front of them — and it takes four positions about how that should work.
Record it once. A customer captured as a lead is the account on the deal, the requester on the ticket, the payer on the invoice and the entity in the R&D claim — the same record, not a synced copy. This is unglamorous and it is where nearly all the value is, because it is what makes the claim, the audit file and the report readings of the work rather than four more jobs.
Charge once, too. $120 a year on your own, $230 for a team of five, $5 a month for each person after that, and nothing behind a tier. Three of the tools this replaces, at their cheapest starter prices, come to about $3,600 a year for the same five people — and none of them quotes a job, writes an R&D claim, finds you a grant or drafts a business plan. We say a tenth of the price because a tenth is the figure that holds at any headcount; the homepage sum is nearer a sixteenth at five people, and about six times on your own.
These are introductory rates, and they carry a commitment: join now and the price you joined on is the price you keep, for as long as you stay.
That price is a deliberate constraint on how this gets built, not a launch discount. At $230 a year there is no room for an implementation consultant, a solutions engineer or a six-week onboarding, so anything that would need one has to be cut or made simple enough not to. It is also why there is no sales call to find out the number.
Say where an answer came from. Some answers are arithmetic over records you already hold. Some were written by a language model. Those are not the same kind of thing and the product does not present them as though they were. Derived answers show their working. Drafted ones wait for a person. The distinction is on screen, in colour, and it is the first thing the homepage animation teaches.
Refuse, and say why. A job that has not met a gate does not advance. A process that removes a compliance step does not publish. Evidence that has expired is not evidence. A system doing this well looks, on the day, like a system being difficult — which is exactly what you are paying it for, and why it has to explain itself every time it says no.
What It Is Not
It is not a model, and it is not a wrapper around one. A language model does real work in about twenty places; the other three hundred-odd screens do not involve one at all, and the arithmetic that matters — marketing economics, channel scoring, SLA clocks, award costing, the notifiable breach countdown — is deliberately deterministic, so it can be checked rather than trusted.
It is not a compliance consultancy. It holds the evidence, tracks its freshness, collects some of it automatically and counts down the clocks. Somebody still has to decide what your controls are.
And it is not finished. Some modules are deep — the CRM, field work, the certification module, the R&D documents — and some are a good engine with a small library in front of it. We would rather tell you which is which before you buy than after.
Built Here
Australian by construction rather than by localisation: GST-inclusive pricing through the job and invoicing flow, ABN validation, the ASIC business names register, rules for all eight states and territories, Fair Work award structures, ATO R&D templates, and the federal and state grant registers.
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